Return Policy
At Hazan Life Sciences, we are committed to providing our customers with high-quality skincare products, including our premium face serum. Your satisfaction is our top priority, and we strive to ensure that you are completely happy with your purchase. However, due to the nature of our products, we do not accept returns. Please read our return policy carefully to understand the terms and conditions under which returns and refunds may be processed.
Non-Returnable Products
Face Serum: Our face serum and other skincare products are non-returnable once they have been shipped. This policy is in place to ensure that all products we provide to our customers remain in their original, uncontaminated condition and are safe for use.
Opened or Used Products: Any product that has been opened, used, or tampered with is not eligible for return. This includes breaking the seal or removing the protective packaging.
Damaged or Defective Products
While we do not accept returns, we understand that issues can occur during shipping or manufacturing. If you receive a damaged or defective product, please contact our customer service team within 7 days of receiving your order. We will address your concerns promptly and, if necessary, provide a replacement or a refund for the damaged or defective item.
Steps to Report Damaged or Defective Products
Contact Customer Service: Reach out to our customer service team at within 7 days of receiving the damaged or defective product. Provide your order number, a description of the issue, and any relevant photos or evidence of the damage or defect.
Assessment: Our team will assess the situation and determine if a replacement or refund is warranted. We may request additional information or evidence to complete the assessment.
Resolution: If approved, we will either send a replacement product or issue a refund for the damaged or defective item. Refunds will be processed within 10 business days of approval and will be issued to the original method of payment.
Order Cancellations
Orders may be canceled if they have not yet been processed or shipped. To cancel an order, contact our customer service team as soon as possible. Once an order has been processed or shipped, it cannot be canceled or returned.
Customer Responsibility
Customers are responsible for ensuring the accuracy of their orders before submission. This includes verifying product details, quantities, and shipping information. Hazan Life Sciences is not responsible for errors made by customers during the ordering process.
Contact Information
For any questions or concerns regarding our return policy or to report a damaged or defective product, please contact our customer service team at:
- Email: hazanlifesciences@gmail.com
- Phone: +91 9815015169
- Address: 20, Guru Nanak Complex, Sector-26, Panchkula, Haryana
Policy Updates
Hazan Life Sciences reserves the right to update or modify this Return Policy at any time. Changes will be posted on our website, and it is the customer’s responsibility to review the policy periodically. Your continued use of our website and purchase of our products constitute your acceptance of any changes to this policy.
Commitment to Quality
At Hazan Life Sciences, we are dedicated to delivering the highest quality skincare products to our customers. Our face serum is formulated with the utmost care and precision to ensure it meets the highest standards of safety and effectiveness. We are confident that you will love our face serum and the benefits it provides for your skin.
Thank you for choosing Hazan Life Sciences. We appreciate your understanding and cooperation with our return policy. Your health and satisfaction are our top priorities, and we are committed to providing you with the best possible skincare experience.